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Customer Service Team Manager
This job has expired, and cannot be applied for.
- Posted By: Randstad Staffing
- Address:
- Date Posted: 4th Feb 2010
- Salary: 23000.00
- Location: Bedford (MK44)
- Reference Code: BR95268
- Views Since Posting: 173
- Full Description:
The overall purpose of the role will be to lead a high performance Customer Service team, coaching and developing techniques that deliver a world class customer service to internal and external customers.
The right person will possess the following attributes:
- a leading, motivational and inspirational attitude to develop and effectively manage the Customer Services Recovery Department a team of circa 50+
- the ability to recruit, train and develop the team at all times
- the ability to analyse and produce monthly reports based on kpis and slas discovering issues/highlight/ training needs etc and reporting
- The ability to perform 1-2-1s at all times disciplining, coaching where required and understanding the HR processes
- A proven track record of working in a high volume call centre working at high levels of SLAs and kpis
If you have the relevant high level Call Centre/Customer Service Manager managing high numbers or staff with high levels of calls to resolution along with experience of 3 years or more to this level then please call us now!
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